At Elomi Underwear Shop, we’re committed to making your lingerie shopping experience as seamless and satisfying as our premium undergarments. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two convenient shipping options to serve our global customers (excluding some Asian and remote regions):

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Basic tracking included

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. We cannot guarantee delivery dates for international orders.

Returns & Exchanges

We want you to love your Elomi purchases as much as we do. If you’re not completely satisfied, here’s how our return process works:

Return Policy Overview

  • Returns and exchanges accepted within 15 days of receiving your order
  • Items must be in original condition with tags attached
  • Items must be unworn, unwashed, and in original packaging

Hygiene Notice

For health and safety reasons, we cannot accept returns on the following intimate items unless they arrive defective or damaged:

  • Breast Tape
  • Anti-Chafe Products
  • Bridal Foundations

How to Return an Item

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order.
  2. Provide Details: Include your order number, items to return/exchange, and reason.
  3. Wait for Approval: We’ll respond within 2 business days with return instructions.
  4. Ship Your Return: Package items securely and ship to our Regina address (return shipping at your expense).
  5. Processing: Allow 3-5 business days for us to process your return once received.

Return Shipping

You may choose your preferred carrier for returns. For your protection, we recommend using a trackable shipping service.

Our Return Address:
Elomi Underwear Shop
2751 Rose Street
Regina, CA S4P 3V2

Refund Information

  • Timing: Refunds issued within 5 business days after we receive your return
  • Method: Refunds issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Item price refunded, minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges, follow the same return process and:

  • Clearly indicate the replacement item(s) and size(s) you prefer
  • We’ll ship your new items once we receive your return
  • You’ll be responsible for any price difference and new shipping costs

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our customer service team is as supportive as our best-selling bras! Contact us at [email protected] with any questions about shipping, returns, or exchanges.