Term and Conditions

Welcome to Elomi Underwear Shop! These Terms and Conditions outline the rules and regulations for using our website at lingeries-elomi.com and purchasing our premium lingerie products.

By accessing this website and placing an order, you agree to these terms in full. If you disagree with any part of these terms, please do not use our website.

1. Website Use and Intellectual Property

1.1 License to Use

We grant you a limited license to access and make personal use of this website. This license does not include any resale or commercial use of the site or its contents.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, button icons, images, and product designs, is the property of Elomi Underwear Shop or its content suppliers and protected by international copyright laws.

1.3 Prohibited Uses

You may not:

• Reproduce, duplicate, copy, sell or otherwise exploit the website or any product image, product listing, or description
• Use any data mining, robots, or similar data gathering/extraction tools
• Use the website or its content for any illegal or unauthorized purpose

2. Product Information

2.1 Product Descriptions

We strive to accurately display the colors and details of our products. However, actual colors may vary slightly due to monitor settings. All product measurements are approximate.

2.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Intimate Apparel Policy

For health and hygiene reasons, certain intimate items including breast tape, anti-chafe products, and bridal foundations cannot be returned unless defective or damaged.

3. Orders and Payments

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Pricing Information

All prices are in [currency] and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to change prices at any time without notice.

3.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is due immediately at time of purchase.

3.4 Order Processing

We process all orders within 1-2 business days of receiving your payment. You will receive a confirmation email with tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Methods

We offer two shipping options:

4.2 Delivery Areas

We ship worldwide except to some Asian and remote regions. Delivery times are estimates and may vary depending on your location and customs processing.

4.3 Customs and Import Duties

International customers may be subject to additional customs fees and import duties. These charges are the customer’s responsibility and are not included in our prices or shipping costs.

5. Returns and Exchanges

5.1 Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for return:

• Items must be in original condition with tags attached
• Items must be unworn, unwashed, and in original packaging
• Certain intimate items cannot be returned for hygiene reasons (see section 2.3)

5.2 Return Process

To initiate a return:

1. Email our support team at [email protected] within 15 days
2. Include your order number, items to return/exchange, and reason
3. Wait for approval and return instructions (within 2 business days)
4. Ship your return to our Regina address (return shipping at your expense)

5.3 Refund Information

Refunds will be issued:

• Within 5 business days after we receive your return
• To your original payment method
• For the item price minus original shipping costs (unless return is due to our error)

5.4 Exchanges

For exchanges, follow the return process and:

• Clearly indicate the replacement item(s) and size(s) you prefer
• We’ll ship your new items once we receive your return
• You’ll be responsible for any price difference and new shipping costs

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

6.2 Prohibited Conduct

You agree not to:

• Use false or misleading information when placing an order
• Interfere with or circumvent the security features of the website
• Attempt to return ineligible items or make fraudulent return claims

7. Limitation of Liability

Elomi Underwear Shop shall not be liable for any indirect, incidental, special, consequential or punitive damages resulting from:

• Your use of or inability to use the service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our website

Our total liability for any claim related to the website or products shall not exceed the amount you paid for the product(s) in question.

8. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9. Changes to Terms

We reserve the right to update, change or replace any part of these Terms by posting updates to our website. Your continued use of the website after such changes constitutes acceptance of the new Terms.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Canada and the province of Saskatchewan.

11. Contact Information

Questions about these Terms should be sent to us at [email protected] or to our physical address:

Elomi Underwear Shop
2751 Rose Street
Regina, CA S4P 3V2